India Home Improvement Market: New Market Research Published

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Maximizing Your Home Improvement Dollar – MainStreet

Power. “Conveying price and the value-add story is best accomplished by leveraging communications channels that customers prefer to use. This critical combination of being price competitive and providing superior service may help increase share of wallet and new customer growth.” The rankings of home improvement retailers for customer satisfaction are based on five performance factors: Merchandise, including availability, selection of brands available, usefulness of product information displays and variety of merchandise offered Prices Sales and promotions Staff and service, including availability, courtesy, ease of checkout, convenience of returning merchandise and knowledge Store facility, including availability of parking, cleanliness of store, convenience of store location, ease of finding merchandise and store layout and design For a whopping eighth consecutive year, Ace Hardware ranks highest in customer satisfaction , according to the survey of nearly 3,000 consumers.


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